Intellectual Property Complaints

- The company has no right to establish the presence or absence of an offense. Only the relevant judicial and law enforcement authorities are authorized for this.

- Filing a complaint about a violation of intellectual rights provides the copyright holder with the opportunity to protect their exclusive rights and provides for the forwarding of the complaint to the owner of the hosting service, the provision of time for a response and the decision to block the hosting service based on the results of the response provided by its owner.

- The site owner has 72 hours to respond from the moment the complaint was forwarded by our company. If the complaint is ignored, our company has the right to block the site until a response is received from the client.

We do not cooperate with international organizations whose activities are aimed at counteracting the spread of spam, viruses, phishing and similar types of cybercrime.

IP Reputation and Blacklist Policy

At BlueVPS, we actively fight spam-related abuse and maintain a strict policy to ensure the integrity of our network. We continuously monitor IP reputation across multiple blacklist and reputation providers and take proactive measures to investigate and mitigate any suspicious or abusive activity.

Our abuse team regularly reviews listings and submits delisting requests where appropriate in order to maintain a clean and reliable IP space for all customers.

Common Blacklists We Monitor

We monitor and respond to listings on major and widely recognized blacklist providers, including but not limited to:

• Spamhaus (XBL, PBL)
• SpamCop
• Barracuda Reputation Block List
• Abusix Mail Intelligence
• all.s5h.net

If an IP address is listed on one of these databases, we will typically investigate the cause and, if necessary, take action or submit a delisting request depending on the provider’s procedures.

Spamhaus PBL clarification

Please note that Spamhaus PBL (Policy Block List) is not a spam blacklist. It is a policy-based list that includes dynamic and non-mail-enabled IP ranges that are not intended for direct SMTP email sending.

Being listed on the PBL does not indicate abuse or spam activity and does not prevent email delivery when using authenticated SMTP services (SMTP AUTH) through a properly configured mail server or relay.

In most cases, PBL listings are expected for VPS and similar IP ranges and do not require delisting.

Email Security and Third-Party Reputation Systems

Some email security and filtering systems operate independently from public blacklist databases and may apply their own internal reputation scoring, filtering rules, or behavioral analysis.

Proofpoint and similar systems are not traditional public DNS-based blacklists. They operate using proprietary reputation models and recipient-side filtering rules, which are outside the control of BlueVPS.

As a result:

• Delisting from these systems cannot always be requested in a standard way
• Reputation changes depend on external providers and recipient-side policies
• BlueVPS cannot guarantee resolution of listings or filtering decisions within such systems
  

Provider-Wide and Network-Level Blacklists

Some blacklist providers operate on a different model and may list entire IP ranges, subnets, or autonomous systems (ASNs) rather than individual IP addresses based on aggregated or network-level activity.

Examples include:

• UCEPROTECT Level 2
• UCEPROTECT Level 3
• ivmSIP24

Listings affecting entire IP ranges, subnets, or ASN networks (such as UCEPROTECT Level 2/3 or ivmSIP24) are generally outside the control of the hosting provider and do not necessarily indicate abuse originating from the assigned IP address. IP replacement requests based solely on such listings will be declined.

Newly Assigned IP Addresses

If you have just purchased a VPS or server and discover that your newly assigned IP address is listed on a blacklist, please contact our support team.

We will review the listing and, where possible, submit a delisting request to the relevant blacklist provider on your behalf.

However, please note:

• Delisting is fully dependent on the internal policies and procedures of the respective blacklist operator.
• BlueVPS cannot guarantee successful removal from any third-party blacklist or reputation system.
• Some listings may persist even after mitigation actions have been taken.

IP Replacement Policy

BlueVPS does not automatically replace IP addresses based solely on blacklist status.

We do not offer refunds or compensation for IP addresses listed on third-party blacklist or reputation systems.

BlueVPS Affiliate Program Terms

1. Participation

The BlueServers Affiliate Program is operated by BlueVPS OÜ. By joining the Program you accept these Terms. We may update these Terms at any time; material changes take effect fourteen days after they are published on this page.

2. Commission

We pay a commission on payments made by customers you refer through your unique affiliate link, at the rate shown in your affiliate dashboard. Commission is credited to your BlueServers account balance. The minimum withdrawal amount is USD 50 and withdrawals are requested through a ticket to our Sales Department. Commission is not payable on your own purchases, on purchases made by accounts you control, on chargebacks and refunded payments, or on traffic acquired in breach of Section 4.

3. How you may promote BlueVPS

You may promote BlueServers on your own websites, blogs, videos, newsletters, social accounts, forums and communities where such promotion is allowed, and in paid advertising that complies with Section 4.

4. Paid search and trademark

"Brand Terms" means BlueVPS, BlueServers, ForexVPS, 10GbVPS and any other name, trademark, logo or domain owned or operated by BlueVPS OÜ, together with any translation, transliteration, abbreviation, close variant, misspelling, or combination of any of these with another word, including coupon, promo, promo code, discount, deal, review, login, price, renewal, hosting, vps, server and alternative.

You may not, directly or through a third party, in any country and in any advertising system, including Google Ads, Microsoft Advertising, Yandex, Baidu, Naver, Meta and TikTok:

• a) bid on, purchase or otherwise target Brand Terms as keywords in any match type;
• b) use Brand Terms in the headline, description, display path, business name, sitelinks or any other visible part of an advertisement;
• c) use BlueServers or any other BlueServers domain, or a variant of it, as the display URL or final URL of an advertisement;
• d) send paid traffic to a BlueVPS website by direct link or redirect, including through a bridge page, a cloaked redirect or a link shortener;
• e) register or use a domain or subdomain containing a Brand Term;
• f) publish advertising that states or implies that you are BlueServers, an official representative, official support or an authorised reseller.

You must add all Brand Terms as negative keywords, in phrase and exact match, to every paid campaign that could serve on a search containing a Brand Term. Controlling broad match, Dynamic Search Ads, Performance Max and any other automated campaign type is your responsibility, and serving on a Brand Term through such a campaign is a breach of this Section.

Any exception to this Section requires our written approval. An approval covers only the countries, keywords and ad texts listed in it, may be withdrawn at any time on seven days' notice, and does not extend to any other affiliate.

5. Other prohibited conduct

You may not use spam, unsolicited email, misleading claims about ForexVPS or its services, adware, toolbars, forced clicks, cookie stuffing, iframes or any other method that sets a tracking cookie without a deliberate click by the visitor. You may not promote ForexVPS on sites containing illegal content, and you may not present coupons or discounts that we have not issued.

6. Enforcement

We monitor paid search results, including through third-party monitoring services and searches performed from different geographic locations. Screenshots and monitoring reports are sufficient evidence of a breach.

On a first breach of Section 4 we notify you in writing, you must pause the affected campaigns within 48 hours, and the commission attributable to the affected traffic is reversed. On a repeated breach, or if the campaigns are not paused within 48 hours, we close your affiliate account and commission accrued and not yet paid is forfeited. We may reverse commission for the whole period for which a breach can be evidenced, not only from the date of our notice.

7. Termination

Either party may leave the Program at any time. We may close an affiliate account with seven days' notice without giving a reason, or immediately in case of a breach of these Terms. On termination without breach, the balance accrued is paid out under the normal rules.

8. Contact

Questions about the Program: partnership@bluevps.com.